Support
Stuck on something? Most answers are below. If yours isn't, email hello@truefoundry.in and tell us your phone model and what happened.
Getting your progress back on a new phone
On your old phone, open Settings › Account and choose Sign in with Google (Android) or Sign in with Apple (iPhone and iPad). On the new phone, install Mob Dash, open the same screen and sign in with the same account. Your level, gems and upgrades come back.
Without signing in, progress is tied to the old phone and can't be moved, so sign in before you switch.
I bought gems but didn't get them
Close Mob Dash completely and open it again while connected to the internet; the game checks any purchase that wasn't finished with the store and adds the gems. If the gems still don't show, email us with the order number from your Google Play or App Store receipt.
Refunds are handled by the store you bought from: request one through Google Play or Apple.
The watch-a-video button isn't there
Video buttons appear only when a video is ready to play. Check your internet connection and try again in a minute. Free gem videos are limited to five a day and reset at midnight UTC.
Turning personalised ads off
Open Settings › Personalised ads and switch it off. You can still watch videos for rewards; they just won't be personalised.
Deleting your account and data
In the game, open Settings › Account › Delete account and tap it twice. Your account, gems, upgrades and progress are deleted from our servers straight away, and the game starts fresh. If you no longer have the game installed, email us with the subject “Delete my data” and we will do it for you within 30 days.
We delete the account and its cloud data within 30 days and confirm by email. Purchase records kept by Google and Apple, and data held by ad partners, follow their own policies; see the privacy policy for details.